Ratings
Did you enjoy your stay? Where can we improve?
You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.
Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.
We would like to make good things even better for you and improve on what is not good enough yet.
With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.
You can rely on honesty and appreciation
Authentic and honest reviews are very important to us. Review sites such HolidayCheck are very conscientious in controlling all guest reviews. Neither self-written reviews with flattering comments nor slanderous reviews from the competition have any opportunity here. This is especially important to us because your real opinion matters - even if not everything went according to how you were used to it before.
We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.
Das schätzen unsere Gäste an uns
What our guests have said
Welcome and place very pleasant
Godard (24.09.2018)Excellent staff, very friendly. nice hotel, good price
Dan C. (06.08.2018)The hotel's response
thank you so much for spending your time and give us your feedback.
We appreciate your support to recommend our hotel and look forward to make your next stay with us as comfortable as the previous. Your points of criticism we have forwarded to our gardener, who after his two-week holiday
already spent a lot of time in our outdoor area and has already made everything beautiful again.
We thank you for your further positive comments and have gladly shared them with our employees.
Dear Dan, we hope to welcome you at the relexa Waldhotel Schatten in Stuttgart in the near future again.
With best regards
Sonia Pascual Dermissi
rooms division manager
P;leasant, in all respects.
Harro A. (09.05.2018)The hotel's response
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Sonia Pascual Dermissi
rooms division manager
This is our third stay - wonderful.
L. H. (08.05.2018)The hotel's response
We very much appreciate your feedback.
Thank you very much for spending your time.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Sonia Pascual Dermissi
rooms division manager
The hotel's response
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope
to see you again very soon.
Sincerely yours,
Sonia Pascual Dermissi
rooms division manager
Cozy, in a nice area.
Leonardo G. (11.12.2017)bad sheets and pillow
E. A. (11.12.2017)Excellent weekend at the Solitude Revival
Tim C. (26.07.2017)The hotel's response
Thank you so much for the great review of your last stay during the solitude revival in our hotel!
We very much appreciate your feedback.
We are especially pleased about the fact, that your feedback is mainly positive.
Thank you again very much for your propositions, only with your critique we are able to improve our standard continually.
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Sonia Pascual Dermissi
rooms disvision manager
We loved our stay!
Brouwer (06.05.2017)A great place to stay
Stuart A. (04.04.2017)The hotel's response
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Sarah Arian
managers assistant
Nice room - bit dated
Donna (16.03.2017)The hotel's response
Thank you for taking the time to share your feedback.
We hope to welcome you back to our hotel very soon!
Sincerely,
Satisfied
Barré L. (26.02.2017)The hotel's response
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Excellent hotel, well located with outstanding service and food
Tim C. (19.02.2017)The hotel's response
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Sarah Arian
managers assistant
sorry for you ;but no next stays in this hotel
Jan S. (01.01.2017)The hotel's response
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Sarah Arian
managers assistant
Spacious and well decorated hotel rooms!
Crystal G. (14.11.2016)Good accomodation, service must be better
Mrs. X. (26.10.2016)Disappointed in service
Wiebe V. D. K. (26.10.2016)Kurbis International Softball Tournement 2016
Johan V. (25.10.2016)Very helpful front desk staff.
Theresa M. (18.09.2016)A comfortable stay with good staff service and amenities
Ian M. (13.09.2016)pleasant and welcoming
Dave W. (13.09.2016)Relaxing place to be...
René (30.08.2016)Charming Hotel in lovely grounds
Jacqui C. (19.07.2016)Perfect
Paolo T. (11.07.2016)we enjoyed our stay - in Danish: hyggeligt - in German: gemütlich /homely atmosphere
Lone H. P. (03.05.2016)A really Easter Surprise!
Francesca P. (31.03.2016)The hotel's response
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Sarah Arian
Managers Assistant
Well organized, nice location
Paolo P. (25.01.2016)The hotel's response
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Sarah Arian
Managers assistant
Silvesterarrangement
Schöck (03.01.2016)The hotel's response
Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen
Sarah Arian
Direktionsassistentin
Review of Relexa Waldhotel Schatten
Brandon (10.06.2014)The hotel's response
thank you so much for your positive review. We really appreciate your time to write something so nice about our hotel. We'd love to welcome you again at the relexa Waldhotel Schatten Stuttgart!
Kind regards,
Andrea Schober
Assistant hotel manager
Steven P. Trip Review
Steven P. (01.04.2014)The hotel's response
thank you very much for your kind Email.
We contacted our telephone company concerning the call you made and it is correct that you tried to make a phone call which never got connected. Our phone company registered the number you dialed but also registered that you did not get a connection. Our system did charge the fee anyway which is not correct. We are very sorry for the inconveniences this had caused to you. We also did refund the breakfast which you did not consume on your day of check out. Please accept our apology.
We would be very happy to welcome you again here in our hotel and wish you all the best.
With kind regards
relexa Waldhotel Schatten
Claudia Maar, Front Office Manager
„Herzlich willkommen! Wir sind jederzeit für Ihre Wünsche da.“
"Wir freuen uns über 88% Weiterempfehlung durch unsere Hotelgäste."